Ernst & Young's Innovation team brought in Pivotal to be the seed team to design and develop GigNow, a two-sided marketplace for contractors searching for finance, legal, and consulting work and for recruiters to source, manage, and match contractors to relevant opportunities.
Future milestones include internationalizing the product for the UK and Australia as well as evaluating commercial viability with clients this year.
Role: Design lead. Paired with another product designer for user interviews, usability testing, interaction design, prototyping, style guide creation, and visual design (branding and marketing landing page). Collaborated with two product managers, product owner, and 10 developers. Also led hiring interviews for client designers.
We kicked off a research and design sprint with a small team comprised of a two designers, a developer, and a client and internal PM. We conducted bi-weekly interviews with contractors and recruiters as well as competitive analysis.
Workflows & Systems
Workflows emerged over throughout user and stakeholder interviews and continued to evolve as we uncovered overlapping roles and tasks by a large company like EY. We met with their recruiting team on a weekly basis to reconcile our understanding.
We created and regularly updated a flow diagram to help developers (and ourselves) better visualize the system.
Contractor application flow
Review screens here or via Invision.
Internal Marketing walkthrough
We created an internal marketing video for stakeholders to show the application and candidate review processes.
Key screens for recruiters and contractors can be quickly viewed here.
Mobile Contractor Experience
Based on our research, contractors are constantly looking for jobs, and often on their mobile device. Our team focused first on building the job search experience for mobile web.